Frequently Asked Questions
Answers to common questions about shopping, shipping, returns and grooming at Juicy Pet in Richmond, BC.
Where is Juicy Pet located?
Our store and grooming studio are at Unit 214, 5300 No. 3 Road (Lansdowne Centre), Richmond, BC V6X 2X9.
What are your store hours?
Sunday to Thursday 10:00 AM – 7:00 PM, and Friday to Saturday 10:00 AM – 8:00 PM. Hours may vary on public holidays.
How can I contact you?
Call (604) 207-9011 or email info@juicypet.ca. We aim to reply within 1–2 business days. You can also reach us on WeChat, Instagram (@juicypetcanada) and RedNote.
Do you ship across Canada?
Yes. In British Columbia, standard shipping is free on orders of $150 or more and $10 below $150 (about 3–9 business days). To other provinces, it is free on orders of $150 or more and $15 below $150 (about 5–8 business days).
How much is shipping for litter and other large items?
Oversized or heavy items such as cat litter, litter boxes and large pet furniture ship at $50 on orders below $280 and free on orders of $280 or more (about 5–8 business days). These items do not qualify for the regular $150 free-shipping threshold.
Do you offer local delivery?
Yes. Richmond: free delivery on orders of $80 or more before tax, usually within 3 days. Greater Vancouver (Vancouver, Burnaby, New Westminster, North and West Vancouver, Surrey, Langley, White Rock and Delta): free on orders of $150 or more before tax, usually within 7 days. Availability is confirmed at checkout by postal code.
Can I pick up my online order in store?
Yes. Free store pickup is available for eligible orders at our Richmond location. We will notify you when your order is ready.
What is your return policy?
Eligible items can be returned or exchanged within 7 days if they are unused, in their original packaging and come with proof of purchase. Opened food, treats, supplements and grooming products cannot be returned unless they are defective, damaged or there was an error with your order. Final-sale and clearance items are not returnable. For online orders, please email info@juicypet.ca before sending anything back. See our Return & Exchange Policy for full details.
What if my order arrives damaged?
Please contact us within 3 days of delivery with a photo and your order number, and we will arrange a replacement, credit or refund as appropriate.
Do you offer pet grooming?
Yes. We have a professional grooming studio in our Richmond store. We recommend booking in advance by phone at (604) 207-9011 or by email.
Can you give advice about my pet's health or diet?
Product and care information on our website is for general reference only and does not replace veterinary advice. Please consult your veterinarian about your pet's health, diet, supplements or medication.