Legal notice

Legal Notice

Effective Date: September 4, 2026

This website, JuicyPet.ca, is operated by Stefke International Trading Co., Ltd., doing business as Juicy Pet.

Legal Entity: Stefke International Trading Co., Ltd.
Business Name: Juicy Pet
Address: Unit 214 – 5300 No. 3 Road, Richmond, British Columbia, V6X 2X9, Canada
Phone: 604-207-9011
Email: info@juicypet.ca
Website: JuicyPet.ca

1. Website Ownership and Use

The content available on JuicyPet.ca, including but not limited to text, graphics, logos, photographs, product descriptions, promotional materials, page layouts, and original design elements, is owned by or licensed to Stefke International Trading Co., Ltd. and Juicy Pet unless otherwise stated.

Content from this website may not be copied, reproduced, distributed, modified, republished, or used for commercial purposes without prior written permission, except where permitted by applicable law.

2. Product Information

Juicy Pet makes reasonable efforts to ensure that product descriptions, photographs, ingredients, specifications, sizes, prices, and other information displayed on JuicyPet.ca are accurate and up to date.

However, manufacturers and suppliers may change product packaging, formulations, ingredients, colours, sizing, specifications, or other product details without prior notice.

Product photographs are provided for reference purposes and the actual product received may differ slightly from the images shown online.

Customers should always review the actual product packaging, ingredient list, feeding instructions, safety information, warnings, and manufacturer information before using a product.

If you have questions regarding a product before purchasing, please contact us at info@juicypet.ca.

3. Pet Health and Wellness Information

Information provided through JuicyPet.ca regarding pet nutrition, supplements, feeding, grooming, wellness, behaviour, or general pet care is provided for general informational purposes only.

Such information is not intended to replace professional veterinary advice, diagnosis, or treatment.

Every pet has individual health and nutritional requirements. Customers should consult a qualified veterinarian before making decisions regarding a pet's medical condition, diet, allergies, medication, supplements, or other health-related matters.

If your pet is experiencing a medical emergency, please contact a veterinarian or emergency veterinary hospital immediately.

4. Grooming Services

Information regarding Juicy Pet grooming services is provided for general reference only.

Grooming prices, appointment duration, recommended services, and final charges may vary depending on factors including, but not limited to:

  • Pet size and breed

  • Coat type and condition

  • Matting or excessive shedding

  • Temperament and behaviour

  • Health or mobility considerations

  • Additional grooming requirements

  • Time required to safely complete the service

Additional grooming policies, waivers, disclosures, or owner consent requirements may apply to individual appointments.

Any estimated grooming time provided is an estimate only and may change depending on the individual pet and the services required.

5. Pricing and Currency

Unless otherwise stated, all prices displayed on JuicyPet.ca are in Canadian dollars (CAD).

Applicable taxes are calculated and charged as required by law.

Prices, promotions, discounts, product availability, and inventory may change without prior notice.

Juicy Pet makes reasonable efforts to ensure that pricing displayed on the website is accurate. If an obvious pricing, inventory, typographical, or technical error occurs, we reserve the right, subject to applicable law, to correct the error and contact the customer regarding the affected order.

6. Product Availability

Inventory displayed on JuicyPet.ca is updated regularly, but online availability is not guaranteed to reflect real-time in-store inventory.

Products may become unavailable after an order is submitted due to inventory discrepancies, supplier availability, damaged inventory, or other circumstances.

If an ordered item becomes unavailable, Juicy Pet may contact the customer to offer an appropriate replacement, modification, refund, or other available resolution.

7. Promotions and Discounts

Promotional offers may be subject to specific:

  • Start and end dates

  • Product exclusions

  • Quantity requirements

  • Purchase minimums

  • Redemption limits

  • Location restrictions

  • Customer eligibility requirements

Promotions cannot be combined unless specifically stated otherwise.

Juicy Pet reserves the right to modify or discontinue promotions where permitted by applicable law.

8. Orders and Payment

By placing an order through JuicyPet.ca, customers are responsible for reviewing the products selected, quantities, prices, delivery or shipping information, and applicable charges before completing payment.

Orders are subject to product availability, payment authorization, fraud prevention procedures, and applicable Juicy Pet policies.

Acceptance of payment does not necessarily guarantee product availability until the order has been processed and confirmed.

9. Shipping, Local Delivery, Returns and Exchanges

Purchases made through JuicyPet.ca are also subject to the applicable policies displayed on our website, including our:

  • Shipping and Local Delivery Policy

  • Return & Exchange Policy

  • Privacy Policy

  • Terms of Service

Customers should review these policies before placing an order.

Nothing in this Legal Notice is intended to restrict or remove any consumer rights or remedies that cannot legally be excluded under applicable Canadian or British Columbia law.

10. Third-Party Brands and Trademarks

Juicy Pet is an independent pet retailer carrying products manufactured and supplied by various third-party brands.

Third-party brand names, trademarks, logos, product names, photographs, and other intellectual property remain the property of their respective owners.

The appearance or sale of a third-party product on JuicyPet.ca does not imply ownership of that brand by Juicy Pet or Stefke International Trading Co., Ltd.

Where applicable, Juicy Pet may act as a retailer, reseller, distributor, or promotional partner for certain brands.

11. External Websites and Third-Party Services

JuicyPet.ca may contain links to third-party websites, payment providers, social media platforms, manufacturers, delivery providers, or other external services.

These third-party services operate independently from Juicy Pet.

Stefke International Trading Co., Ltd. and Juicy Pet are not responsible for the content, privacy practices, security, availability, policies, or operation of third-party websites or services.

Customers accessing third-party websites are responsible for reviewing the terms and policies applicable to those services.

12. Website Availability

Juicy Pet makes reasonable efforts to maintain the availability and functionality of JuicyPet.ca.

However, we do not guarantee that the website will always be uninterrupted, error-free, or continuously available.

Website access may occasionally be interrupted due to:

  • Maintenance

  • System upgrades

  • Internet or hosting interruptions

  • Third-party service disruptions

  • Technical issues

  • Circumstances beyond our reasonable control

13. Limitation of Liability

To the maximum extent permitted by applicable law, Stefke International Trading Co., Ltd. and Juicy Pet are not responsible for indirect losses arising solely from the use of, inability to access, or reliance on general informational content provided through JuicyPet.ca.

Nothing in this Legal Notice excludes or limits any warranty, liability, consumer protection, condition, right, or remedy that cannot legally be excluded or limited under applicable law.

14. Privacy

Personal information collected through JuicyPet.ca is handled in accordance with our Privacy Policy and applicable Canadian and British Columbia privacy laws.

Please review our Privacy Policy for further information regarding how personal information may be collected, used, stored, disclosed, and protected.

15. Intellectual Property

Unless otherwise indicated, Juicy Pet branding, original website content, promotional materials, graphics, photographs produced by Juicy Pet, written descriptions, and other original materials are the intellectual property of Stefke International Trading Co., Ltd. or are used under applicable licence or permission.

Unauthorized commercial reproduction or use may be prohibited.

16. Governing Law

This website and this Legal Notice are governed by the applicable laws of the Province of British Columbia and the federal laws of Canada applicable therein.

Nothing in this provision limits any mandatory consumer rights that may apply under applicable law.

17. Changes to This Legal Notice

Stefke International Trading Co., Ltd. may update this Legal Notice from time to time to reflect changes to JuicyPet.ca, our business practices, services, policies, or applicable legal requirements.

The most current version will be posted on this page together with the updated effective date.

18. Contact Information

For questions regarding this Legal Notice, JuicyPet.ca, or Juicy Pet, please contact:

Stefke International Trading Co., Ltd.
Doing business as Juicy Pet

Unit 214 – 5300 No. 3 Road
Richmond, British Columbia
V6X 2X9
Canada

Phone: 604-207-9011
Email: info@juicypet.ca
Website: JuicyPet.ca