Shipping policy
Local Delivery
We offer local delivery to eligible postal codes in Richmond and select areas across Greater Vancouver.
Richmond Delivery
- Minimum order: $80 before tax
- Delivery fee: Free
- Estimated delivery time: Up to 3 days
- Available only to eligible Richmond postal codes.
Greater Vancouver Delivery
- Minimum order: $150 before tax
- Delivery fee: Free
- Estimated delivery time: Up to 7 days
Greater Vancouver delivery currently includes eligible postal codes in:
- Vancouver
- Burnaby and New Westminster
- North Vancouver and West Vancouver
- Surrey, Langley, White Rock and Delta
Delivery availability is confirmed at checkout based on the postal code entered.
Orders that do not meet the applicable minimum order amount will not qualify for local delivery. Customers may choose store pickup or another available shipping option.
Shipping Within Canada
British Columbia
- Orders of $150 or more: Free standard shipping
- Orders below $150: $20 standard shipping
- Estimated delivery time: 3–9 business days
Other Canadian Provinces
- Orders of $150 or more: Free standard shipping
- Orders below $150: $30 standard shipping
- Estimated delivery time: 3–9 business days
Available shipping methods and final rates are calculated at checkout based on the delivery address and order eligibility.
Important Information
Delivery and shipping timelines are estimates and may be affected by weather, holidays, carrier delays or other circumstances outside our control.
Please confirm that your address, unit number, buzzer number, phone number and postal code are correct before submitting your order. Juicy Pet is not responsible for delays caused by incomplete or incorrect delivery information.